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0117 370 5786

Delivery Information

All Orders are Shipped from the UK   

Royal Mail is our prefered  service & all items are packed in sealed and plain packages with well presented and clear address labels.

All UK Destined parcels are shipped using 1st class royal mail recorded service or alternatively special delivery will be used based on order value.

All costs are based on total weight starting from £2.05 to a maximum of £34.50

0 -100g - £2.05

101-1000g - £4.40 * most common size of parcel

1001-2000g - £6.55

2001-5000g - £16.95

5001-10000g - £23

10001-20000g - £34.50

International orders - overseas destinations are split into 3 zones and priced accordingly. 

All Overseas orders are shipped via Royal mail international Tracked & Signed service .Maximum weight 2kg. If an order is over this weight then the shipment will be split into 2 and charged accordingly.

Our shipping zones are identical to the Royal Mail destinations  click here for detailed information 

EUROPE - starting price of £6 (10g) up to a maximum of £16.96 (1750-2000g)  

ZONE 1 - Starting price of £6 (10g) up to a maximum £23.25 (1750-2000g)

ZONE 2 - Starting price of £6 (10g) up to a maximum £25 (1750-2000g)

Delivery Time

We always try and maintain a same day delivery schedule on stocked items. All orders are shipped via a first class recorded service and in some cases will be sent via special delivery. 

Custom orders or special builds will be notified prior to purchase.

The majority of Orders usually take 2-5 days to deliver but some items can take longer, dependant on stock availibility, we aim for a maximum of a 14 working day turnaround.Most items are in stock in and if for any reason the delivery time is increased we will notify you.

If you want to check on the progress of an order you can log into the website to check order status.

Charging of credit/debit cards

All transactions are processed through a secure server, we do not keep records of details and you will only be charged once the payment process is complete.

Returns and Refunds

Under The Consumer Protection DSR (Distance Selling) Regulations. You have the right to cancel an order without reason by the end of business on the seventh day after the day on which you ordered your goods.

This does not apply to business to business transactions, items can only be returned for exchange.

The client must obtain an RMA (Return Merchandise Authorisation) number prior to returning any goods to tm3connections.com. The RMA number will be valid for a period of seven days from the date of issue, after which the returns authority expires automatically on our returns system, we  reserve the right to refuse the return of goods after this period.

All returned goods must have the RMA number marked clearly on the package. We reserve the right to refuse delivery of any goods returned without an RMA number, returns without the correct details will be returned to sender. All returns are returned at the buyer's own risk and we would advise that you use a recorded-delivery service for small items and an insured courier service/special delivery for larger more valuable items.

 

TM3Connections - 614 Whitchurch Lane - Whitchurch - Bristol - BS14 0EN

 

We will not refund any product which has been 'specifically ordered' for you unless at fault, incorrect ordering and incompatibility through mistaken ordering does not merit fault.. This does not affect your statutory rights. Many parts are specifically ordered from manufactures for supply, please see below the method of return and conditions of that return.Items can be refunded subject to our terms and conditions online within 7 days.Items beyond 7 days from ordering can be returned for exchange only.


 

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